scrapmycar

Helpline : 03301 240 120 8.30am - 5.00pm

FAQ

FAQs - click for answers

About your quote

  • Why are prices different for different cars?

    The prices for scrap cars vary as they are are based on their kerb weight

  • What if I am unhappy with the price offered?

    If you are unhappy with the price offered, simply give us a call to discuss your car in more detail.

  • Are your online quotations guaranteed?

    As long as the car is complete and has 4 wheels, the price is guaranteed, there are no deductions or administration charges whatsoever. Some web based car buying sites will charge you.

  • How do your online quotes work?

    We use our own bespoke quotation system to provide you the best scrap price for your car. The system is not intended to value second hand or used vehicles.

  • How do I receive payment for my car?

    Due to the Scrap Metal Dealers Act 2013, cash is no longer a legal payment method. We pay by bank transfer following collection of the vehicle. Simply give your details to the receptionist or the driver. We guarantee you will receive payment next working day into your nominated bank account.

  • I have been quoted a higher price from someone else?

    There are many different websites and companies offering prices and it is well known that not all prices offered for scrap cars are guaranteed. If you have been offered a better price, we are happy to discuss a quote we have provided in more detail to see if we can improve it.

About your collection

  • How long does it take to remove my car?

    The actual collection takes ten minutes to load your car onto the recovery vehicle. It may take longer depending on the location of your car and how difficult it is to remove.

  • What do I need to provide at the time of collection?

    Registration document (V5C), photo I.D, recent utility bill, car key, locking wheel nut key if your car has alloy wheels, any other paper work you may have for the car would be useful.

  • Do I need to be present when you arrive?

    Someone will need to be present to hand the recovery driver the keys and paper work. The registered keeper does not have to be present at the time so you can ask a family member, friend or neighbour to handle this for you, provided they are happy to do so.

  • What if my car is still at a garage?

    We collect cars FREE of charge from most locations throughout the UK including the local garage, work place or storage compound.

  • What if I have taken parts of my car?

    Our prices are only guaranteed on the basis the car is complete. We require the engine, gearbox, panels and wheels as a minimum. If you are in any doubt please call us to discuss the condition of your car in more detail.

  • Do I have to prepare my car for collection?

    Take out your sat nav, personal belongings and don't forget to remove house keys from the key ring.

  • Can I remove the wheels?

    No. Without wheels we cannot safely load the car onto the recovery vehicle.

  • Can I remove the car stereo?

    Yes, we are purchasing your vehicle as 'scrap' so removing the stereo is not a problem

  • What if my vehicle is in poor condition?

    Running or not, it will have no impact on the price we have offered for your scrap car.

  • What if I have lost the keys to my car?

    When we contact you to confirm a collection time/date, please inform us of any obstructions or height restrictions that may make it difficult to recover. We'll do our best but it's not always possible to collect a vehicle without keys.

About the documentation

  • What is a Registration Document?

    A registration document (V5C/Log Book) is the document issued by the DVLA usually to the owner of the vehicle or the person/company who is responsible for the vehicle. 

  • I do not have a log book/V5C/ registration document?

    Don't worry, it's not a problem. The collection driver will need to see some form of photo I.D and a recent Utility Bill.

  • What is a Certificate Of Destruction?

    A Certificate of Destruction (C.O.D) is a document provided from DVLA, that only a registered Authorised Treatment Facility  (ATF) can provide. We only work with established and reputable ATF registered companies, so you can be sure that you will receive a COD and that your car will be recycled and scrapped correctly and legally. 

  • What do I do with the log book/V5 registration document for my scrapped car?

    The driver will complete section 9 on the V5C if you have it and leave it with you to sign and send off to DVLA, Swansea, SA99 1BD. We then take the remainder of the Registration (V5C) with us.

  • What do I do with any previous history for the car?

    Any previous history can be left in the glove box or kept with the V5 document and handed to the driver on collection.

After your collection

  • Do you inform the DVLA?

    Your vehicle will be taken to an Authorised Treatment Facility (ATF). Your car will then be de-registered direct with the DVLA and a  Certificate of Destruction (COD) should be issued via email, usually within 7 days.

  • What to do with my car insurance?

    You can cancel your car insurance as soon as the car has been collected. If you cancel your insurance before the car is collected, then it is illegal for you to use it on the public highway. If you are replacing your old car with a new one, you should contact your insurance company as they may be able to change the vehicles over.

  • What is an ATF?

    Authorised Treatment Facilities (ATFs) are licensed sites which have been authorised by the Environment Agency in England & Wales, Scottish Environment Protection Agency (SEPA) or Northern Ireland Environment Agency (NIEA).

  • What is an ELV?

    ELV stands for "end of life vehicle". It is a vehicle that has reached the end of its life.

  • I have a car that is not registered in the UK?

    You will need to inform the governing body in the country in which the car is registered. You have to notify them that you have disposed of the vehicle in the UK. You will also need a COD (certificate of destruction) which we will provide for you.

Other Questions

  • Do you sell car parts?

    We do not deal with parts.

  • Do you buy commercial vehicles?

    We only purchase and quote for cars and light commercial vehicles up to 3500kg.

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03301 240 120